Inside Sales Buzz Blog

Inside Sales, Scripts & Cold Call Techniques from Michael Pedone

Avoid this #LinkedIn Lead Generation Mistake

by MichaelPedone 4. December 2012 07:07

Sales Question:

"How Do I Use LinkedIn Groups to Generate New Leads?"

Answer:

LinkedIn Professional Groups are awesome for branding yourself as an SME (Subject Matter Expert) in your field - and that’s important if you eventually want prospects calling you first (warm lead Vs. cold calling)

But I see salespeople making the same mistakes when “social selling” as they do when cold calling… they are talking all about themselves and their product rather than piquing interest and engaging the prospect.

BTW… If you are not familiar with LinkedIn Professional Groups, here’s why you’ll want to be:

LinkedIn Professional Groups can be created for any category and interested parties (PROSPECTS) join those groups and look for advice.

Example, we have a SalesBuzz Linkedin Group where members can join and post questions about phone sales, and get answers / help from the other members who respond.

So, how is this helpful to salespeople? Well, let’s say you sell a CRM specifically for attorneys…. Wouldn’t you want to join a group that is made up of your specific targeted audience and then be able to interact and connect with them? Get the picture now?

An Example of What Not to Do

I saw a recent LinkedIn Group Discussion that said:

“I’m currently using the _________ by _________. If you would like some feedback on this CRM please send me a message and I’ll be happy to help.”

My question to you is this… What’s different from that line over being a door-to-door salesman?

“Hi, I’m just in your neighborhood and if you’re interested in a new vacuum cleaner, let me know and I’ll be happy to help!”

Or a bad cold call opener…

“Hi, I’m _______ with ______ and we provide BLAH BLAH BLAH and can save you time and money!”

So What Should Have Been Done?

No matter if you are selling face-to-face, over the phone or using social media to get things started, your opener is KEY and has to have the right objective: PIQUE INTEREST

Starting a LinkedIn Discussion that says: “I’m currently using the _________ by _________. If you would like some feedback…” does NOTHING to pique interest. In fact, it turns prospects OFF! Which is the exact OPPOSITE of what you want to achieve.

So if you are going to use LinkedIn Group Discussions as a way to generate new leads, rephrase your “Discussion” to where its more engaging and appealing to your targeted audience and gets them to participate in the conversation.

Example… Let’s say what you have to offer - in this case, a CRM, has a key feature that allows salespeople to increase sales by making more dials for them automatically with a push of a button.

Instead of starting a discussion like the original one above, a better alternative could have looked like this:

“How Many Dials Should Inside Sales People Make per Day?”

Now, that is a much more engaging (and hot button) topic and before you know it, your targeted prospects will start jumping in to the conversation and as they do, you can share your thoughts on the matter.

Respond with helpful insight / knowledge, and your targeted audience will check out your LinkedIn profile, visit your website, ask you to connect with them, and if you’re really on your game, you’ll have a strong CALL TO ACTION lead capture form on your website that they will have a HIGH interest in filling out.

Just make sure that in everything you do, your goal / message is to HELP and NOT SELL… Or continue to post discussions like the first one and chase your leads away. The choice is yours.

Michael Pedone
CSS: Chief Sales Scientist
SalesBuzz.com (A 2011 Sales Training Company Watch List Award Winner!)
888-264-0562 ext. 1

Categories: LinkedIn

Why Your LinkedIn Prospecting Isn't Working

by MichaelPedone 6. August 2012 13:27

SALES QUESTION:

"I’m sending out emails to my LinkedIn connections but nothing’s working… Why?"

Answer:

Probably because you're sending out emails like this one... (Names etc were changed to protect the guilty)

"Hi! A while back we connected on LinkedIn and I just wanted to keep in touch and see what we can help each other with. I am also curious to learn how your summer has been going.

Recently, I began working for a company called --------- that just launched a ------------. I am curious if you know anyone that would like to help with this program as it is nationwide either as a customer or business builder."

Why This Approach Fails

1) "A while back we connected on LinkedIn and..."

WHAT YOUR PROSPECT IS THINKING: I have over 2,000+ connections on LinkedIn. There’s no way I’m going to remember YOU unless you’ve done something (and continue to do something) that has me viewing you as a Subject Matter Expert in an area that would benefit me and my business.

2) "I just wanted to keep in touch"...

WHAT YOUR PROSPECT IS THINKING: I don’t even remember you, let alone see the need for us to “stay-in-touch”.

3) "…and see what we can help each other with"...

WHAT YOUR PROSPECT IS THINKING: OK what you really mean is how I can help you. But all I’m really interested in right now is how can someone help me!

4) "…I am also curious to learn how your summer has been going."...

This may actually be the most infuriating sentence of the bunch… Stop trying to build false rapport! If you want your prospects to LOVE you, show them how your product / service can solve their problems and make them MONEY! Do it well enough and they’ll invite you to their summer cookouts!!!

5) “Recently, I began working for a company called...“

WHAT YOUR PROSPECT IS THINKING: Ummm Don't Care.

6) “that just launched a ------------.”

WHAT YOUR PROSPECT IS THINKING: Reading this email is wasting my time. There's nothing here that will help me solve ________.

7) “I am curious if you know anyone that would like to help with this program.”

WHAT YOUR PROSPECT DOES NEXT: Hits the Delete Button.

Truth Hurts AND Heals

OK listen… I get that you’re tired of cold calling all day and more truthfully, you’re tired of all the rejection you are getting from it. Using tools like LinkedIn can be very powerful if you take the right approach. The above example isn’t it.

It’s failing for the same reason two reasons that your cold calls are failing… Your approach and what you are saying.

If you want social selling to work for you (and cold calling too for that matter) you’re going to have to position yourself as a trusted value added resource. To do that takes time and patience. Something most sales people have very little of. But the payoff is HUGE when you get it down right. The key is to have the right plan for both. And that starts with using the "What's In It For Me" with the "ME" being your prospects.

Michael Pedone
CSS: Chief Sales Scientist
SalesBuzz.com (A 2011 Sales Training Company Watch List Award Winner!)

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Categories: Lead Generation

Get LinkedIn Prospects to Connect With You

by MichaelPedone 14. February 2012 02:31

Sales Question:

"I'm doing my best to take advantage of "social selling" with LinkedIn but I'm having a hard time getting prospects to accept my connection requests. Any suggestions?"

Answer:

LinkedIn is a powerful social selling tool that can help you increase sales - if used correctly.

What makes social selling work for salespeople is it gives us the ability to quickly & easily get on our prospects radar. It’s the ultimate channel for branding yourself as an SME (Subject Matter Expert) at the cost of virtually "free" other than the time you need to put into it.

Now when it comes to reaching out to connect with potential prospects on LinkedIn there is a default message that most salespeople use when sending their request.

It looks like this:

“I'd like to add you to my professional network on LinkedIn. – (Your Name Here)”

Now some salespeople will add something like:

“You visited our both at last weeks trade show and I'd like to add you to my professional network on LinkedIn. – (Your Name Here)”

The problem with the templates above is that there is nothing beneficial that would make a prospect want to accept an invite, let alone check out the requesters profile. (And you want them to check out your profile - provided you have it set up right – as it may generate an inbound lead for you… I’ll write more about how to do that in the future)

Using the "What's In It For Me" Rule

So instead of using the standard boring request form that everyone else uses, try using the WIIFM (What's In It For Me - with "ME" being your prospect) version…

You’ll have to create your own but here’s a word-for-word connection request that I use after someone registers to view our free on-demand B2B sales skills webinar:

“Hi (prospects name)… Thanks for viewing our Voicemail Strategies webinar and hope you found it useful. I'd like to add you to my professional network on LinkedIn in case you decide I may be of some help to you in the future. - Michael Pedone"

By making it more personal and having the WIIFM message, your prospects will be more inclined to accept your request – which will help increase inbound warm leads and make you less dependent on cold ones.

Michael Pedone
CSS: Chief Sales Scientist
SalesBuzz.com (A 2011 Sales Training Company Watch List Award Winner!)

8-Week B2B Sales Improvement Program

Learn How To:

  1. Eliminate "No, Thanks", "Not Interested" & "We're All Set" Responses from Cold and Warm Calls
  2. Neutralize Gatekeepers & Get Voicemails Returned
  3. Ask Engaging Questions Instead of Probing
  4. How to Really Qualify (I'll show you a better way)
  5. Give Stellar Presentations & Handle Objections
  6. Close Follow-up Calls and Get Targeted Referrals
  7. How to Set & Achieve Your Toughest Sales Goals
  8. Improve Your Time Management Skills

Duration: 1 hour per week for 8 weeks
Where: Online @ your desk, conference room or home
Presenters: Michael Pedone

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About the Author

Michael Pedone, founder and CEO of Live Online Sales Training Company SalesBuzz.com
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