Inside Sales Buzz Blog

Inside Sales, Scripts & Cold Call Techniques from Michael Pedone

Sales Meetings: When is Best?

by MichaelPedone 21. May 2013 03:12

Sales Question:

"When is the best time to have a regularly scheduled team meeting?"

Answer:

Depends on what your definition of "team meeting" is as well as what are you attempting to accomplish with a sales meeting. One of the fastest ways to kill sales motivation is to have a pointless meeting that drains your inside sales teams energy and enthusiasm.

Sales Team Meetings Should Have Goals / Objectives

Best meetings I've been to are the ones where we are working on perfecting a specific sales skill. So rather than listen to the manager try and come up with a new way to say the same old thing they've already said in the past (multiple times), it was focused on skill building. Something we would actually benefit from. Immediately.

Role-Playing

Having break-out sessions where inside sales reps had to role-play with their peers while being critiqued (in a positive, not critical way) is going to be far more effective at generating new business than will a typical sales meeting where the sales reps are being "talked to". (Just make sure they are role-playing the right sales techniques... last thing you want them to do is reinforce bad sales practices)

One-On-One Sales Meetings

When it comes to reviewing ones sales numbers, goals, short-comings, expectations and objectives, I feel one-on-one meetings are more respectful and produce better results. Sales people need to have thick skin and deal with rejection but wise sales managers will know what conversations need to be held in private.

Hope this helps.

Michael Pedone
CSS: Chief Sales Scientist
SalesBuzz.com (A 2011 Sales Training Company Watch List Award Winner & 2013 SellingPower Top Sales Training Company Contender)
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Is Your Sales Quota Unreasonable?

by MichaelPedone 5. February 2013 03:20

Sales Question:

"The Company Raised Everyone’s Quota This Year … How Do They Expect Us to Hit It When We Didn’t Even Make Last Years Number? It Just Doesn’t Make Any Sense!!!"

Answer:

It’s true that some companies set really high sales quotas because they believe if a lower number were given, the sales team would generate lower results. (I’m not saying they are right or wrong, I’m just pointing out a fact)

It’s also true that some companies seem to pick a number out of a hat with no rhyme or reason.

And there are also companies that know EXACTLY how much revenue they need to generate from your phone line.

No matter which sales quota method your company uses, or you think they use, here’s the deal…

Until it’s your name on the building, if the company says, “This is your quota”, you either figure out a way to make it happen or deal with the consequences.

Sharing your disgruntled feelings about the matter at the water cooler isn’t going to help anyone or provide any real solutions to achieving the task at hand.

HERE’S WHERE WE AGREE

Following the same game plan that failed you last year won’t help you hit a higher target this year – you’ll just end up doing more of what we already know didn’t work.

GOOD NEWS

Having a higher sales quota has caused a problem. And that’s a GOOD THING. Here’s why…

PROBLEMS cause us to find SOLUTIONS. And solutions tend to make our lives BETTER.

Having a “problem” such as an extremely challenging sales quota forces us to:
  • Get Creative (Which will also help us stand apart from our competition)
  • Recognize and Fix Flaws in Our Current Process (We get better as a result)
  • Achieve Greater Success (Experience Higher Gratification)
If you change the way you look at the situation, you can turn what at first feels likes a crushing weight on your chest, into a motivating and rewarding challenge. One I know you can achieve. But it all starts with a single decision… give up or game on! This is where the battle is won or lost.

Michael Pedone
CSS: Chief Sales Scientist
SalesBuzz.com (A 2011 Sales Training Company Watch List Award Winner!)
888-264-0562 ext. 1

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How to Reach Your New Sales Quota

by MichaelPedone 7. January 2013 04:51

Sales Question:

"Our Sales Quota Was Raised for 2013, But I Didn’t Even Hit 2012 Quota… How Am I Going to Reach My New Sales Numbers?"

Answer:

Well, for starters, a quote from Anthony Robbins is in order:

"If you do what you've always done, you'll get what you've always gotten"

What this means is, your current work habits, activities and sales process that was followed day in and day out produced a certain level of sales for you. We have that benchmark for 2012. And it came up short.

Doing the same thing that generated the 2012 sales results and expecting to hit an even higher 2013 sales quota doesn’t add up.

SO WHAT DO I DO?

1) Identify What Was Working and Increase It.

Example 1A: If your 2012 stats show that you’ve prospected an average of “X” amount of new leads per month, you can now gauge how many more prospects per month you will need to bring in to generate higher sales numbers.

Example 1B: Another area to consider is output. If your stats show that you made an average of 30 outbound sales calls per day, increasing that outbound sales calls number to 40 dials per day would be another area that you can control and would have a huge impact on your bottom line. Of course you’ll need to say “no” to other activities in your day in order to say “yes” to having more time to dial out, but this is where having time management skills is so important.

2) Identify What Isn’t Working & Fix It.

Example 2A: Are you getting shut down in the first few seconds of the call? If so, you’re opening value statement is the problem.

Example 2B: Are you getting to key decision makers and have a full pipeline that never seems to move? Then your qualifying questions need to be better.

Example 2C: Are you struggling to get any new leads / prospects? The your social selling lead generation skills need work.

Identifying what is working and doing more of that, as well as recognizing where you need help, and getting it, is the only way to eliminate the stress of trying to reach a higher sales quota. Use your fear and doubt of failing to meet quota as fuel by attacking the problem with a game plan and watch how fast you reach the top of that mountain.

Michael Pedone
CSS: Chief Sales Scientist
SalesBuzz.com (A 2011 Sales Training Company Watch List Award Winner!)
888-264-0562 ext. 1

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Categories: Sales Goals

Sales Tips for Making Quota

by MichaelPedone 24. September 2012 16:01

"Other than improving what I say, when I say it etc, what else can I do to improve my chances of hitting my sales quota?"

Answer:

Here are a few things that have helped me personally:

1) Have your quota number where you can constantly see it during work hours.

My two favorite places are a white board in my office. I actually have a section in the top right corner of the white board marked off with the sales number I need / want to hit along with the deals that were closed that month underneath it. And if you use a CRM like SalesForce, you can add a dashboard that has a gauge with a needle that moves from left to right (with left being ZERO and right being your target number) I LOVE the dashboard as it constantly gives me a visual of what I need to focus on… doing the proper steps necessary of hitting that number! I cannot tell you how important it is to constantly have a visual add that keeps you focused on why you are working each day. Salespeople tend to have very short attention spans and we are famous at times for doing non-productive activities (but doing our best to look busy while doing them) Always seeing your number will help you focus on the task at hand.

2) The Countdown!

Having your target sales number highly visible is a great tool to help you stay focused but sometimes it could look like a big mountain to climb and zap some of your motivation... So to keep engines running high, right next to my monthly sales goal number, I have a countdown number. Every time a new deal is closed/won, I subtract it so the number gets smaller with each new deal. As the riddle goes “How do you eat an elephant?” One bite at a time! But seeing your total number and watching your new number get smaller with each new deal, not only do you stay focused, but you want to go hunt that next deal to make the number even smaller. If you have a Dashboard in your CRM, you’ll want it set up with three columns… One for the Gauge, one for the Number to go (Countdown) and a third for…

3) The HOT LIST

This is where you keep your hot pipeline deals that are supposed to close during the month (I’ll even put a date of the next follow-up call next to the Prospect’s Name on the white board) this is an excellent tool because you can at a glance look at it and if its light, you know you’ve got some work to do and you know exactly where to start!

When all three of these simple methods are put to use, it can be a great advantage in helping you hit your sales numbers.

Sometimes it really is just the little things that give you that competitive edge needed to push you across the finish line.

Michael Pedone
CSS: Chief Sales Scientist
SalesBuzz.com (A 2011 Sales Training Company Watch List Award Winner!)
888-264-0562 ext. 1
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  • Give Stellar Presentations & Handle Objections
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Categories: Sales Goals

What to Do When Your YTD Sales Numbers Are Off

by MichaelPedone 9. July 2012 18:46

Sales Question:

"How Can I Increase the Odds of Hitting My Yearly Sales Target?"

Answer:

Now that we’ve reached the half waypoint of the calendar year, making sure you give yourself the best opportunity to reach your year-end number starts now. Well, technically it started 6-months ago but now is the time to make sure you aren't scrambling at the end.

Here are three steps that will help make sure you're on target:

1) Know where you stand.

Don’t guess or assume you’re on track (or too far off track for that matter… Don’t give up! You can turn this around. There’s enough time! You can do this!!!)

Add up your total sales for the year (Jan. 1st through end of June)

What are your numbers? Are you ahead of the game or behind?

If you didn’t do so in the beginning of the year, take your sales goal number and divide it by 12 (for 12 months) and see how much you needed to average per month. Are you on track for the first half of the year or are you behind? If you are behind, take the difference (where you should be 6 months in and subtract what your actual sales totals are) and now add that to the remaining 6 months that you have left in the year.

Example: Let’s say you needed to have 1 million dollars in sales for the year. Your monthly sales goal should be $84k per month (I rounded up just a bit) and after 6 months, let’s say you only have $375k. This means you are short $125k. So now take the $500k you are supposed to do in the second half of the year, and add the $125k to it ($625k) and now divide that by 6 months. Your new monthly sales average needs to be $105k per month (again, I rounded up a little)

“But how am I going to do $105k a month for 6-months when I’m only averaging $84k per month now?”

Now worries… this brings us to step two:

2) Make Adjustments Now!

You have 6-months worth of data behind you to see what you were doing that lead you to the numbers that you currently have. If you expect to continue to do the same thing you have been doing but get different (better) results, there’s a term for that: insanity. Consider it half time and you’re going into the locker room to adjust your sales game plan.

One tip: Analyze how many sales calls you averaged per day for the past six months. Most sales people tell me they do about 30 calls per day. Well if 30 calls per day netted you $84k per month, what would happen if you increased your call output by 10 calls per day to make it 40 calls per day? That’s around a 30% increase in output production and you only need about a 25% increase in closes to hit your higher numbers. (I didn’t say it was going to be easy, I said you could make it happen, if you really wanted to!)

“But I don’t have time to make more calls, I spend most of my time researching for prospects”

And that leads us to step three…

3) Get uncomfortable.

Maybe your “prospecting” method is part of the problem and your missed numbers are indicators that what you are normally comfortable with doing, isn’t going to cut it.

Ask yourself “how can I prospect smarter (or whatever it is you’ve identified that needs improvement)?” Identify areas that you need to be better at and then make those changes and you will grow!

"But I'm actually making 80 to 120 calls per day!"

Well, in my opinion, that's part of the problem then. You are making too many calls and not having enough conversations! This tells me that your sales process (what you say, when you say it, who you say it to, why and how you say it) is off and in need of an adjustment! In short, you are turning prospects off instead of piquing their interest and engaging them. Fix that, and watch your numbers take off.

Any time we aren't accomplishing something we wish to achieve, there's two ways of looking at it:

1) It is what it is. Or...

2) We can take the data that gave us the results and use them as a road map or a blue print of what we need to do in order to get better.

I prefer option 2.

One Last Thing...

Make sure you have a "reason" to hit your numbers... and I don't mean "so I can pay my bills" or "Keep my job". Sales can be a tough yet rewarding career when done right. There's nothing wrong with treating yourself when goals are reached. Plan that trip you've been wanting to take with your family. Make a commitment to get that new car you've always wanted. Write a check or make an anonymous donation to your favorite charity. Whatever it is that motivates you, allow yourself the pleasure of experiencing those rewards once you hit your mark. Motivation can be more powerful than strategy any day.

Hope this helps.

Michael Pedone
CSS: Chief Sales Scientist
SalesBuzz.com (A 2011 Sales Training Company Watch List Award Winner!)

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  2. Neutralize Gatekeepers & Get Voicemails Returned
  3. Ask Engaging Questions Instead of Probing
  4. Improve your Qualifying Skills
  5. Give Stellar Presentations & Handle Objections
  6. Close Follow-up Calls and Get Targeted Referrals
  7. How to Set & Achieve Your Toughest Sales Goals
  8. Improve Your Time Management Skills

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Presenters: Michael Pedone

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Categories: Sales Goals

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