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Inside Sales, Scripts & Cold Call Techniques from Michael Pedone

Why Salespeople Should Be Held Accountable for Missing Quota

by MichaelPedone 22. August 2011 15:11

Sales Question:

“With the Up & Down Economy, Should Salespeople Still Be Held Accountable for Missing Sales Quota?"

Sales Answer:

Sales quotas are the yardsticks most salespeople are measured with.

Most companies have been soft on holding reps accountable for missing quota the past couple years and although I do believe that quotas for the most part needed to be lowered to adjust for the economic down turn, the accountability issue (or lack there of) is and was, in my opinion, a big mistake.

Not because “punishment” was in order for those who missed their numbers, but because a great opportunity has been missed for the salesperson and the company to make corrections and experience financial gains.

Missing Sales Quota Isn’t the “Problem”… it’s the SYMPTOM

It’s been too easy to buy into the “economy” for the reason why numbers haven’t been met on a consistent basis (Assuming that the “numbers” that were set were based on real criteria and not just “pie-in-the-sky” quotas that we all know companies can sometimes set)

Sure, the worst economic down turn in our lifetimes history has made it tough on all of us but what’s missing is the fact that bad sales habits and poor phone sales techniques that “worked” during the boom times are being overlooked or are going unrecognized as the finger get’s pointed everywhere except at the person who is missing quota.

Two Types Of Salespeople

There are two types of salespeople… those who blame others for their failures and those who use their failures as fuel to get better.

All of us have failed at one point and time in our careers and all of us have missed quota before. The difference is average salespeople blame others and top salespeople take responsibility and turn it into a learning opportunity to get better. It really is that simple.

Sincerely,

Michael Pedone
Chief Sales Scientist
SalesBuzz.com
(888) 264-0562 Ext. 1


Categories: General | Sales Questions

That New Sales Tip Isn’t Working… Here’s Why

by MichaelPedone 11. July 2011 17:09

Most sales people are constantly on the hunt for new ways to shorten their sales cycle and cut out the pain of rejection while closing more deals in order to make quota and take home a fatter paycheck. And with resources like LinkedIn, it’s easier than ever to get “free sales advice” and try new tips and techniques.

Often times these “new techniques” fizzle out fast and so the hunt is on for the next great magic bullet.

As a participator of about 50 LinkedIn groups that are mostly related to sales, I can easily share what I see as the most common mistake made by those giving and those receiving sales tips and why they ultimately fail – and what to do about it.

Top Reason Why (Most) Sales Tips Fail to Produce Long Term Benefits

The Sales Tip / Technique offered is Reactive and Not Proactive. You don’t have to look hard in LinkedIn to find someone offering advice on how to “overcome” sales objections, get past gatekeepers, get voicemails returned etc.

Getting rejected by gatekeepers or not having your voicemails returned or having a prospect tell you that they need to “think about it” isn’t the problemit’s the symptom.

What you are saying prior to the objection / rejection being received, how you are saying what you’ve said and more importantly why you are saying it is causing the reaction you are getting.

Trying to use tactics to “overcome” these obstacles just means you will continually have this battle on just about every call you make… over and over again, because you keep causing the reaction (cause and effect theory, anyone?) That’s exhausting. It’s also a commission stealer.

Good News… It Doesn’t Have to Be That Way

For a sales technique to work consistently, it has to be part of a larger plan. It has to be part of the overall solution to what’s causing the real problem to begin with. Once we start selling in a proactive manner we:

  1. Eliminate unnecessary stress / anxiety (for us and our prospects)
  2. Maintain control of the sales call a lot easier.
  3. Produce better results.

In order to sell in a proactive style, you’ll need to be open to learning a new approach.

One that follows a strategic process that is also flexible enough to adapt to each new prospect while allowing the salesperson to still be able to interject their own unique personality.

Learning this type of sales process requires “change”. Most people (not just sales people) don’t like change. Fewer people like to pay for change. Some of us learn the hard way while others learn from those who’ve already “cut down the forest”.

Whatever your preferred method of learning is, before you take any new sales advice and try it out on a live prospect, ask yourself:

“Is this a reactive or proactive” technique?

If it’s reactive, you may be better off leaving it where you found it.

Sincerely,

Michael Pedone 
Chief Sales Scientist
(888) 264-0562 Ext. 1


Categories: General

Asking the Right Sales Questions the Wrong Way

by MichaelPedone 7. March 2011 16:34

How to Avoid Scaring Prospects Away

Knowing what to say and when to say it isn’t enough when it comes to selling by phone. The real home run hitters have a very fluid tone to their conversations that put prospects at ease. Their prospects can “feel” the sincerity over the phone and in return, feel safe to open up and share the vital information needed for sales professionals to qualify / set up and close the sale.

Asking the Right Sales Questions But Getting Little Results?

Let’s assume for a moment that we are asking the appropriate questions at the correct times within the sales process… even if the right questions are asked, if they are said in the “wrong way” the prospect only feels one thing. “DANGER”.

And when that signal gets raised, you can almost certainly forget about closing the sale. You’ll no longer be viewed as a value added resource. Instead, you’ll be back in the “pesky” sales person column with the rest of the pack.

Here’s a simple way you can avoid having this self-inflicted derailment from happening to you:

Its called role-playing… maybe you’ve heard of it? It seems to be a lost practice these days.

Role-playing is especially helpful when you are learning new sales techniques.

By practicing what to say, when to say it and how to say it, you shorten the learning curve of the new sales techniques you learn and you’ll experience greater success faster (ie. Close more sales / write more business / make quota… you know, that sort of thing) with your new sales techniques than if you simply “try them out” on live prospects.

A simple 20-minute role-playing session each morning will pay high dividends in short order. Just make sure your practicing the right techniques.

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Sincerely,

Michael Pedone
CSS: Chief Sales Scientist
SalesBuzz.com (888) 264-0562 Ext. 1

Categories: Sales Questions

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Michael Pedone, founder and CEO of Live Online Sales Training Company SalesBuzz.com
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