Qualifying: The Warm Lead Challenge
“I have too many prospective requests coming in and I’m finding it hard to keep up. Warm leads sometimes come in so fast and furious perhaps this is a good problem to have, but it can be somewhat frustrating, as I’d like to benefit from each and every request although it isn’t always possible. What might you suggest?”
A problem is a problem no matter how you slice it so I’m glad you sent this to me. If you have too many leads coming in, you need to have specific key indicators that will help you compartmentalize leads into HIGH, MID AND LOW PROBABILITY.
So, the first thing we need to do is this…
We would need to make sure our definitions of what a hot, warm and cold lead is…
HOT INBOUND LEADS
If by hot leads you mean inbound leads that have requested a proposal, obviously those need to be responded to ASAP. These type of leads are unpredictable – meaning you have no idea when they will come in, but when they do, they go right to the top of the list – providing they meet certain criteria.
WARM INBOUND LEADS
Warm leads are hand raisers / demo requests etc.
An example of cold leads could be old database leads (that were once hot but now are not) or leads you are prospecting that have not raised their hand.
If you have a ton of hot / warm leads, I’m not sure why even bother with cold leads unless the majority of hot / warm leads are unqualified to even be suspects.
Without knowing more, I would use things like TITLE / INDUSTRY / LEAD TYPE to determine which leads to focus on first.
So take TITLE for example:
One KPI (Key Prospecting Indicator) for sales reps is to know the different titles of their ICP (Ideal Customer Profile).
List out the top 5 titles you typically get and RANK them in order from top to bottom.
The titles that typically close the most go on top and those are the ones you call FIRST when you see them come in.
So even if you get a flood of inbound leads all at once, simply organizing them by title will help you focus on the ones to call first in order to have a higher probability of closing a sale.
You can do the same thing with INDUSTRY as well as LEAD SOURCE to help you further drill down and focus on which leads to call first. Hope this helps.
– Michael Pedone
Michael Pedone helps inside sales teams conquer call reluctance by teaching them a step-by-step call process. Michael Pedone’s blueprint for success helps inside sales reps to set more appointments and how to close them. He is the CEO/FOUNDER of SalesBuzz.com – an online sales training company.